One year limited Warranty
Limitations on Liability
Acceptance & Inspection
Material has a one-year warranty to the original Buyer from the date of receipt to be free of manufacturing defects. All products should be inspected prior to installation and installation is terms of acceptance.
Defect is defined as a shortfall in the product to perform to specifications as disclosed in product or trade literature, within industry allowable tolerances as set forth in standard, national industry protocols.
The warranty does not apply to the variation of tile as manufactured tile is subject to variation due to production processes and variability in raw materials. Tiles that are rated V3 and V4 may have extreme variation, as intended, and the warranty does not cover claims of color or style range.
Claims for natural stone products are not applicable for shade, size, thickness, warping, cleft variations, surface finish variations, or other natural defects on stone products.
Customer misuse including negligence, physical, or chemical abuse is not covered by this warranty. Installation defects or installations that violate building codes are not covered by this warranty. All warranty claims must be reported immediately. Failure to report any warranty claim discovery will void this warranty. All products must be inspected prior to installation.
Glenrock must be notified of defects in manufacturing within 10 days of receipt of product and prior to installation. Installation is terms of acceptance. Products that are cleaned or treated improperly or installed incorrectly are not covered by this warranty. It is understood that Glenrock Distributing will not be liable for any events, damages and/or faults on the surface caused by incorrect installation, neglectful cleaning and maintenance and/or inadequate selection of the installed materials with respect to the destination of use.
A Glenrock representative reserves the right to inspect, repair and mediate resolution on any defect. If no notification is made or inspections are declined, you release the right to file a claim.
The Buyer must inspect material upon delivery. Claims for damage, shortage or errors in shipping must be recorded on the original receiving documents and reported within 24 hours following delivery to Buyer. Claims of incorrect product; claims of incorrectly sized, colored, shaded, calibrated, or packaged product; claims of product not matching prior shipments; and/or any other product claims must be received in writing
It is the Buyer’s responsibility to inspect all merchandise prior to installation. If material is deemed un-acceptable and installed, any further claims cannot be made. Glenrock is not responsible for improper installation of products.
All claims shall be limited to accepting the return of incorrect or unacceptable product before installation. Notification must be in writing that the material is incorrect or unacceptable and we have the opportunity to inspect the product. All original packaging materials must be kept until after inspection. Installation of product is deemed acceptance of product and Glenrock shall not be liable for, and will not recognize, claims made after the start of the installation.
It is the Buyer’s responsibility to confirm products are suitable for the installed application and meets federal, state or local laws, ordinances, regulations, codes or standards.
Glenrock and its employees are not liable for losses or damages sustained by the Buyer, or any other person, as a result of improper installation, misapplication. sale, transportation, use, or repair
Terms and Conditions of Sale
THE LIABILITY OF GLENROCK UNDER ANY THEORY OF LIABILITY (WHETHER CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE) SHALL BE LIMITED AS FOLLOWS: THE SOLE AND EXCLUSIVE REMEDY FOR ANY BREACH OF WARRANTY, EXPRESS OR IMPLIED, SHALL BE THE REPLACEMENT OF DEFECTIVE GOODS OR, AT GLENROCK’S OPTION, REFUND OF THE PURCHASE PRICE OF SUCH DEFECTIVE GOODS.
IN NO EVENT IS GLENROCK LIABLE FOR ANY SPECIAL, CONSEQUENTIAL, INDIRECT, OR OTHER DAMAGES BY REASON OF ANY BREACH OF WARRANTY, OR ANY DELAY OR FAILURE IN DELIVERY, WHETHER OR NOT GLENROCK HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Buyer acknowledges and agrees that the foregoing disclaimer of warranties and limitations on Glenrock’s liability Buyer’s agreement. Waiver of any of these Terms in any instance is limited to that instance and does not imply any waivers on future occasion.